Frequently Asked Questions

Everything you need to know about styling your home with Mocka.

What are your standard shipping times?

Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3-7 business days for metropolitan areas and up to 10 days for regional locations.

Does my furniture come with a warranty?

Yes, all Mocka products come with a 12-month warranty against manufacturing defects to ensure your peace of mind and the longevity of your home decor.

What is your return policy?

We offer a 30-day change of mind return policy. Items must be in their original packaging and unassembled. Please note that return shipping costs are the responsibility of the customer.

Do you offer assembly services?

Our furniture is designed for easy home assembly and includes detailed instructions. While we do not offer direct assembly services, our customer support team is available to help if you have questions during the process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options like Afterpay and Zip Pay.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to our courier's website to monitor your delivery in real-time.